Frequently Asked Questions

Get answers to common questions about our EagleWing AI-powered Expert Advisors, trading process, pricing, and support. If you can’t find what you’re looking for, feel free to contact us at service@fxtechnology.ai.

General
Q: What is FX Technology Pte Ltd?
A: We are a Singapore-based fintech company specializing in AI-powered Expert Advisor (EA) software for Forex trading. Our solutions help both new and experienced traders automate their strategies and enhance profitability.
Q: What is an Expert Advisor (EA)?
A: An EA is a software program that runs on the MetaTrader4, MetaTrader 5 and cTrader platform and automates trading decisions based on predefined rules and market conditions.

Q: Why not MetaTrader5?

A: MetaTrader4 is the pioneering phase of global trading platform, even till now MetaTrader4 is still widely used and even more popular as compared to MetaTrader5. For this reason, our AI software are all coded onto MetaTrader4 terminal.

Getting Started
Q: How do I start using your EA?
A: After your purchase of our EagleWing EA, you will receive a welcome email from us with the steps required to get you started or you can contact our support team for help.
Q: Do I need any trading experience?
A: Not at all. Our team provides step-by-step guidance, and the EA handles trade execution automatically.

Pricing & Payments
Q: How much does your EagleWing EA cost?
A: Our pricing varies depending on your needs and trading goals. For the most accurate and updated information, please register and attend our free weekly seminar at our office to know more. 
Q: Are there any hidden fees?
A: No, we maintain transparent pricing. All fees are clearly stated before subscription.

Expert Advisor Usage
Q: Is your EA compatible with all brokers?
A: Our EA is currently compatible with MetaTrader 4 (MT4) Trading Accounts opened with FXTrading.com . 
Q: Can I run the EA 24/7?
A: Yes, we recommend using a VPS (Virtual Private Server) to ensure your EA runs uninterrupted. 

Support & Technical
Q: What kind of support do you provide?
A: We offer onboarding assistance, one-on-one guidance, and ongoing support via email, WhatsApp, and Teams.
Q: What should I do if the EA stops working?
A: Please contact our technical support team immediately. Most issues can be resolved quickly through remote troubleshooting.

Legal & Compliance
Q: Is your service regulated?
A: While FX Technology Pte Ltd provides software tools and education, we do not offer financial advice or brokerage services. 
Q: How is my personal data handled?
A: We comply with Singapore’s Personal Data Protection Act (PDPA) and international data protection laws. Your data is never shared without consent.